Service Cloud
Service Cloud is a customer service and support management platform that organises a wide range of processes, including complaints and after-sales service.
It enables communication with customers through various channels and provides tools for managing requests.
TTMS can create scalable Service Cloud solutions that can improve your customer service/success, enable data-driven decisions, improve efficiency, lower costs and reduce risks.
Take advantage of the Instant Implementation of the Service Cloud
We focus on the use of standard Salesforce promises, which we will use to build a fully functional after-sales service system for you, mapping your processes, e.g. handling service requests, technical inspections, etc.
Salesforce Service Cloud offers many functionalities that support service processes, such as:
- creation and resolution of cases (Cases)
- automation of the assignment of cases to Agents who will work on the solution
- Web-to-case – a form on the customer’s website allowing for automatic case registration
- automation of response emails (Welcome, Thank you for your request, etc.)
- knowledge base management
- automatic escalation of cases based on versatile rules
- integration with Gmail and Outlook
- extensive reports
- automated creation of cases from incoming routing issues to Agents via the relevant communication channel visible to them from the console
- inspector console for Agents to manage their work
- tool for building individual database structures
- configuring the scope of access to data within an organization’s positions
- and many others…
Unlock your Salesforce potential with our expertise and experience
Automate processes to reduce error, lower risk and reduce costs
Challenge: Manual, error-prone processes.
- We can automate your processes to reduce errors and save time.
- With our expertise, we can streamline your processes to improve efficiency and accuracy.
- We’ll work with you to implement best practices that will reduce manual work and minimize errors.
Create a customer support or success system that exceeds your customers’ wants and needs
Challenge: Lackluster customer support solutions.
- We can help you set up a customer support system that is responsive, personalized, and efficient.
- Our team can work with you to develop a customer support strategy that meets your customer’s needs and exceeds their expectations.
- We’ll help you integrate your customer support channels so that your customers can get help wherever they are.
Improve sales and service by tracking warranties, contracts etc for your customers, suppliers etc.
Challenge: Expired warranties.
- We can help you keep track of warranties and ensure that they are renewed on time.
- Our team can create automated alerts to remind you when a warranty is about to expire so you can take action.
- We’ll work with you to develop a warranty management system that is easy to use and effective.
Keep up-to-date with your CRM system to ensure that you are at the leading edge of your market
Challenge: Missed opportunities to upgrade, lack of knowledge of upgrades.
- We’ll help you stay up-to-date with the latest Salesforce features and upgrades.
- Our team can work with you to identify opportunities for improvement and implement new features that will help your business grow.
- We’ll make sure you’re taking advantage of all the benefits that Salesforce has to offer.
Gain a 360 view of your customers, from prospect to existing client via every activity or interaction
Challenge: No overview on customer.
- We can help you create a 360-degree view of your customers that gives you a complete picture of their interactions with your business.
- Our team can work with you to implement a customer data management system that is accurate, reliable, and easy to use.
- We’ll help you use this information to make informed decisions about how to engage with your customers.
Ensure SLA compliance by automating and tracking agreements
Challenge: SLA breaches.
- We can help you create a Service Level Agreement (SLA) that meets your customers’ expectations and your business goals.
- Our team can monitor your SLA compliance and alert you when there are issues that need to be addressed.
- We’ll work with you to identify and resolve any root causes of SLA breaches so that they don’t happen again.
Automate repetitive tasks to free up time and lower costs
Challenge: Tedious, repetitive work.
- We’ll help you automate repetitive tasks so that you can focus on more important work.
- Our team can create custom workflows that streamline your processes and reduce manual work.
- We’ll help you free up your time so that you can focus on growing your business.
Enable a 360 view of all data and knowledge to improve business outcomes
Challenge: Incoherent, siloed knowledge.
- We’ll help you create a knowledge management system that is easy to use and accessible to everyone in your organization.
- Our team can work with you to identify and resolve any knowledge gaps or silos that are preventing you from achieving your business goals.
- We’ll help you use your knowledge more effectively to drive innovation and growth.
Do more with less but balancing workloads
Challenge: Uneven load.
- We’ll help you balance your workload by identifying areas where you need more support and resources.
- Our team can help you optimize your processes so that you can get more done with fewer resources.
- We’ll work with you to create a sustainable workload that supports your business goals.
Improve customer retention and reduce churn
Challenge: Poor customer retention.
- We’ll help you improve your customer retention by creating a customer engagement strategy that is tailored to your customers’ needs.
- Our team can help you identify and resolve any issues that are causing your customers to leave.
- We’ll work with you to create a customercentric culture that values customer loyalty and satisfaction.
Be there for your customers no matter how they want to engage with you
Challenge: No omnichannel communication.
- We’ll help you implement an omnichannel communication strategy that allows you to engage with your customers across multiple channels.
- Our team can help you create a seamless customer experience that meets your customers’ needs and expectations.
- We’ll work with you to manage and understand the different channels that your customers use both now and in the future.
The world’s largest corporations have trusted us
Ready to take your business to the next level?
Let’s talk about how TTMS can help.
