AEM
CUSTOMER PORTAL DEVELOPMENT
SERVICES
Empowering Seamless Customer Experiences
Ready to elevate your business with AEM Customer Portal Development Services? Let’s have a chat!
Are you seeking to establish a strong online presence and enhance your interactions with customers? Look no further than our AEM customer portal development services. As a leading provider in the industry, we specialize in creating dynamic and intuitive solutions that enable businesses to build feature-rich customer web portals.
With our expertise in Adobe Experience Manager (AEM) customer portal development, we offer comprehensive solutions tailored to your specific needs. Our team excels at crafting customer portal websites that provide a secure login system, ensuring that your clients’ information remains protected.
By leveraging AEM’s powerful capabilities, we create customer portals that facilitate seamless communication and collaboration. From personalized user experiences to document management and secure access, we empower your organization to deliver exceptional online services.
At our company, we understand the importance of compliance and data privacy. Our AEM customer portal development solutions adhere to the highest industry standards, including HIPAA compliance, to ensure the confidentiality and security of sensitive information.
Our experienced team of professionals will work closely with you to understand your requirements and design a customer portal that reflects your brand identity. Whether you need a client portal, customer self-service portal, or any other specialized portal, we have the expertise to bring your vision to life.
CMOs, Heads of Digital, and Heads of Marketing
Companies know that good communication with clients is crucial for their business. But how do you make sure that you are reaching the right group of people with the right offer? How to get to know your customers better? How to create a unique customer experience? How to provide good after-sales service? And finally, how to achieve this without drowning in costs?
CIOs, CTOs, Heads of IT
In order to adjust the offer to the customer’s needs, you try to collect as much information about him as possible. From the IT point of view, information is data that needs to be secured and well-managed. Various data sources, changing data regulations, and ensuring their usefulness – are just some of the challenges faced by CIOs, CTOs, and IT heads.
We address our offer to companies looking for solutions tailored to the needs of their industry and customers.
If you are familiar with these issues, we can help you solve them by building a customer portal with you.
You get a team with several years of experience in supporting the customer portal
We ensure efficient cooperation with your team and external entities
We provide our advice at every stage of the process, not just development
We ensure full data security in accordance with the latest standards and legal regulations
Our team consists of certified specialists
We have wide experience in both integrations and implementations
of Customer Identity Access Management (CIAM) systems, like Gigya / SAP CDC, Ping Identity and others
A company wanted to create a new Customer Portal platform to improve customer experience and engagement. The existing portals were outdated and lacked many features that customers expected, such as mobile experience, modern look, and feel consistent with company branding. The company wanted a current, easy-to-use portal allowing customers to access personalized content, which can be treated as a “one step shop”. On the other hand, the company wanted to empower content creators to provide them with easy to use and robust platform, including WYSIWYG capability.
The company faced several challenges when developing its new Customer Portal. First, it needed to integrate the portal with existing systems like SSO, CRM, and Email Campaign applications. Second, it needed to ensure the portal was secure and could handle a large volume of customer traffic and data. Finally, it needed to design the portal to be user-friendly and intuitive while providing the advanced features that customers expected.
To address these challenges, the company partnered with a digital solutions provider (TTMS) to develop its new Customer Portal. The TTMS helped the company to:
• Conduct extensive user research to understand customer needs and preferences
• Develop a user-centered design that incorporated customer feedback and best practices in user experience design (Responsive Web Design)
• Implement the portal using modern web technologies and an agile development methodology
• Integrate the portal with the company’s existing systems using API-based integration; for example, leverage AEM out-of-the-box SSO integration over SAML protocol
• Implement advanced security features, such as data encryption, to protect customer data
• Test the portal extensively to ensure that it can handle a large volume of customer data and traffic
• Provide training and support to the company’s customer service team to help them use the portal effectively
The new Customer Portal provided customers with a modern, intuitive interface that allowed them to view and manage their information, track their orders, and communicate with the company’s customer service team. The portal also provided the company with a more efficient and streamlined way to interact with its customers, reducing the volume of phone and email inquiries and improving customer satisfaction.
Overall, the new Customer Portal helped the company to improve its customer experience, increase customer satisfaction, and streamline its customer service operations.
Ready to take your customer experience to new heights? Contact us today for a free consultation and discover how our AEM customer portal development services can transform your online presence. Let us help you create an engaging and secure platform that strengthens customer relationships and drives business growth.
Do you have any questions? We’ve answered a few of the most common ones.
